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If you're frustrated by your staff's behaviour, is it because of the way you communicate?
Business advisor and leadership expert, Andrew Masi of Yellow Coaching, has developed a model to deal with workplace frustration. He calls it the 'Four Cs'. They are Clarity, Communication, Consensus and Consequences. It all starts with you – as the boss or leader – to take responsibility of the situation and to communicate clearly what it is you want your staff to do.Log InSubscribe
Andrew Masi, Yellow Coaching