10 commandments of customer service excellence

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Running Time: 10:23

Date: 01/03/2020

Why settle for okay, when excellent is so much better for your business? Why, indeed? 'Why' is just one of Darrell Hardidge's ten commandments of customer service.

Darrell's been advising Australia's leading businesses on delivering high-quality customer service for years, and he knows better than most how it can transform the bottom line of your business. He says every touch point a person has with your business – whether its online or in the physical world – is an opportunity to be excellent.

Darrell Hardidge, Saguity