The old and new realities of customer service

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Running Time: 10:19

Date: 01/02/2021

One of the many consequences of COVID-19 has been the lack of human connection. While technology has filled the gap, it’s as important as ever for businesses to provide that human touch and meaningful customer experience.

Customer service expert, Jaquie Scammell, discusses how companies can gain a competitive advantage by developing a successful service culture.

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Jaquie Scammell